Help & Contact for Companies
We will be happy to advise you.
Contact us at T: +43 50 1870-1000 or write us a message.
Here you will find answers to common questions.
KSV1870 Membership
The costs depend on the type of membership and vary in accordance with the number of employees. Click here for the current Terms for Full Membership.
If you are a young entrepreneur, you will not be required to pay a membership fee for an additional 3 years within up to 5 years of starting your business. For the moment, the only payment due is the admission flat rate. After these 3 years, the current terms for a full membership shall apply. Click here for Details on this Offer.
Membership is valid for one calendar year at a time. If you no longer require membership, please just send us a written notification by October 31st. Your membership will then cease at the end of December of the same year. If you only became a member on September 1 of that year or later, your membership will cease at the end of December of the following year. The Articles of Association of Kreditschutzverband von 1870 shall apply.
On this welcome page we have compiled important information for you, such as contact numbers, bank associations, current services, explanatory videos and much more.
Membership is open to companies only. Private individuals can access corporate credit reports using Business Search.
In order to conduct an enquiry on your own credit standing as a private individual, please use InfoPass.
If you want to access information without being a member only once, you have the option of doing so using Business Search.
We only accept collection orders with a valid membership. You can join when you hand over a collection case and benefit from our emergency offer.
We also offer insolvency representation to non-members.
Membership quickly pays for itself, as members benefit from more favorable conditions, more options in the member portal and additional services.
Using our credit reports, we help you avoid risks and make quick and reliable decisions. If your customer is not paying up, our debt recovery services will make sure you get the money you are due. If you are affected by an insolvency, we will inform you quickly and secure the best possible outcome for you at court. In this video you will learn what a membership offers.
It's easy, just register online here now: Become Member Online
Once we receive your membership request, we will send you your login data for My KSV by email within one working day. You can then conduct credit enquiries instantly and access insolvency information and your orders.
My KSV Member Portal
If you know your user and identification, and only forgot the password, you can request a new password.
If you have forgotten your user and password, contact us by phone or write us a message.
Kindly request a new initial password by email at ccc.onlineservice@ksv.at. Once received, please copy it from the email – without spaces – and paste it into the login screen. For security reasons, we ask you to change it to a personal password immediately following initial login.
We aim to send your access data to the email address you indicated within one working day. In most cases, we succeed. If, in exceptional cases, it takes longer, your kind understanding will be much appreciated.
We will happy to take care of this for you at no charge, providing any number of additional users you require. Once you have provided us with first and family name, email address and telephone number of the new users, they will receive their access data from us by email.
In this context, we would like to point out that login data is personal and may not be disclosed to third parties for security reasons. Likewise, we ask you to kindly notify us of any changes or employee departures.
Credit Checks
If you already have login data for My KSV, you can log in and purchase immediatley a credit report for a fee.
If you are not a member, you can search for your company using Business Search and procure information using a credit card, PayPal or instant transfer.
There can be several reasons for this, e.g. the company is still in the process of being established or a different name was provided. Try to look for the company using the company address, perhaps the VAT number or the company register number. You are also welcome to engage our services to carry out company research for you.
Please see our Price Sheet for more information on the task completion periods and costs for new research.
Some of the data originates from public sources (e.g. company register, land register, business licence, balance sheets, insolvency information, central register of residents) or are collected during research.
Yes, that is possible. The company register and the land register data for Austrian companies is always provided in German.
Without membership enquiries can be made using Business Search. However, KSV1870 membership comes with a series of advantages and services, such as vouchers for free credit reports, a price advantage for queries, online access to the databases of our international partners and much more.
Log in on My KSV, click information, query company/individual. Search for the relevant company, select the desired profile and method of delivery. If you have vouchers for the profile, this is displayed automatically (under the "Buy" button). If you wish to redeem a voucher, please click the "Redeem voucher" button. The information is delivered to you or displayed on your screen, and your voucher is automatically redeemed.
Private individuals have the option of getting information by searching for companies using Business Search and paying by credit card, PayPal or instant transfer. Information about private individuals cannot be queried.
If you already have login data for My KSV, you can log in and purchase immediatley a credit report for a fee.
If you are not a member, you can search for your company using Business Search and procure information using a credit card, PayPal or instant transfer.
Additionally, you also have the option of requesting a free "Company Data Protection Report" about your own company once a year.
Please provide us with information updates about your company in the following manner:
Business Datasheet
The assessment always takes all the information available into account. The KSV1870 rating is calculated from this data. The more current and comprehensive the present documents are, the more accurate a new assessment of your rating can be.
Please provide us with the following documents for a new assessment:
- Lists of balances (also intrayear)
- Tax clearance certificates or
- Account statement from Area Health Fund (ÖGK) and the Tax Office
- Reference e.g. suppliers, landlords, IT service providers
- Asset statements
- OILs (outstanding receivables for which recovery efforts are currently ongoing by a debt collection agency or lawyers)
- Current balance sheets incl. profit & loss accounts
- Letter of comfort
Debt Recovery
Debt recovery services are not free. If we are successful, we will transfer the recovered principal to your account, plus any late interest you claimed at the time of submission. Any debt recovery fees incurred during debt collection are recovered from the debtor as compensation to the customer. Payment by the customer is deferred until such time as the fees can be recovered from the debtor.
If a claim cannot be recovered out of court, the course of action most favourable for the customer is taken, adjusted to reflect the prevailing situation.
If taking the action we recommend, conducted by one of our association lawyers, does not achieve the desired result and if the claim is irrecoverable even after court action (upholding judgment, yet enforcement unsuccessful), court costs and cash expenses must be paid by the customer, while we cover the lawyer's fees.
In order to be able to process your order as quickly and efficiently as possible, please provide all the accounts receivable data:
Invoice (number, date, due date) or account statement
Claimed amount, default interest, late interest as well as
Debtor information: exact wording of company name or first and family name for private individuals, address, telephone number, email address (if in doubt: the more information you can provide us, the better) and finally
Your details: company name, bank details, contact partners, VAT number, KSV1870 number, if available.
You can engage our services here quickly and easily online.
The costs of debt recovery in court depend on the amount of the claim and the legal steps necessary. Therefore, they can only be estimated, and no exact amount can be specified in advance. Naturally, we will be happy to advise you on whether legal action is recommended in your respective case.
As early as 24 hours after receiving your order, we inform the debtor and also notify the latter that unjustified delays in payment can have a negative impact on the debtor's credit standing. At the same time, our customer receives a confirmation.
Our further action depends upon the course the debt recovery takes and on the debtor's reaction. Possible additional tools we may avail of are telephone calls or another reminder letter. Personal debt recovery may also be a suitable means to success. The information available about the debtor, the debtor's credit standing, any payment records, legal actions, etc. may also be decisive factors when it comes to the manner in which debt is collected. On the basis of these, we advise our customers on the further course of action in the event that out-of-court settlement does not prove successful.
Experience shows that, in most cases, out-of-court settlement takes no longer than 7 weeks, and every third debt recovery takes no more than 14 days.
In this event, we will close the debt recovery case and hand over the documents available to the insolvency department. At the same time, our customer receives notification and a form granting power of attorney related to the mandate of representation.
If insolvency occurs during out-of-court recovery, the customer shall not be charged any costs.
If the case is already pending before court, it will be invoiced in accordance with the fees list (court fees and cash expenses). We take these costs into account in the context of representation when the insolvency proceedings are filed.
If a claim cannot be collected outside of court and legal action is not desired or is not recommended for particular reasons, we assign the case to debt recovery monitoring. This means we continue to pursue debt collection within the statutory limitation period.
Bad debt recovery is defined as the continued pursuance of a debt collection case which continues to be irrecoverable, despite existence of a court ruling. We pursue bad debt recovery only with regard to personally liable and sentenced partners or private individuals within the statutory limitation period of 30 years and decide, based on the respective situations, whether court or out-of-court measures are most appropriate.
To engage our services, please provide the final order to pay, writs of execution and the lawyer's bill.
Yes, we will be happy to take care of debt recovery from foreign debtors. To be able to carry out the order for you as swiftly and efficiently as possible, please provide
all claim details: invoice (number, date, due date) or account statement, claimed amount, default interest, late interest as well as
debtor information: exact wording of company name or first and family name for private individuals, address, telephone number, email address (if in doubt: the more information you can provide us, the better) and finally
your details: company name, bank details, contact partners, VAT number, KSV1870 number, if available.
Find the International Debt Recovery Order Form here.
Unfortunately, no. We only accept orders from companies. Debtors can be both a company or a private individual.
Insolvency
All current insolvencies are freely accessible on our website.
Members are better informed: They receive a weekly list of corporate and personal insolvencies by e-mail. Upcoming bankruptcies are also listed there.
Here you will find an overview of all insolvency information as well as the costs.
In the event that a customer becomes insolvent, the aim is to negotiate the best possible terms for the creditor, in order to reduce losses to a minimum. In order to achieve this goal, we take care of the following as part of our representation:
- Filing your claims in court (legal document such as order for payment procedure)
- Asserting special rights (retention of title)
- Presence at all important court hearings
- All the necessary negotiations with the insolvency administrator, debtor and the debtor's representative
- Scrupulous verification of the reasonableness and feasibility of payment proposals
- Ongoing checks on the proceedings
- Regular reports on the status of proceedings
- Management of payment dates
- Monitoring of your dividend (timely and accurate payment)
The quickest and easiest way to do this is on our website. There you will find all current insolvencies.
You will be guided through the order process in just a few steps.
This service is provided by our Interational Collections Team. For details about your case, contact us at fm.teamwelt@ksv.at
BonitätsLabel (German only)
The CreditBadge (German: BonitätsLabel) is an interactive proof of your company's creditworthiness. A QR code takes your customers directly to a KSV1870 website. There, your creditworthiness is displayed in the form of the current KSV1870 Rating.
The CreditBadge costs EUR 420 per year excl. 20% VAT.
The CreditBadge is valid for 12 months. It is automatically extended by a further 12 months if not cancelled.
After ordering the CreditBadge, you will receive your personal CreditBadge with your QR code and the corresponding link. Additionally, you will receive a template for usage in your showroom and on your website.
Your customer scans the QR code you receive from us with their cell phone. After clicking on the link provided, your KSV1870 rating will be displayed directly.
Your customer will see the company name, the KSV1870 number, the address of the company headquarters, the KSV1870 rating and the risk classification of your company.
With the purchase of your CreditBadge, monitoring is included. We'll contact you immediately after the order and then at regular intervals. You can also provide us with updated information at any time in between. This ensures that your company data is always up to date.
There are various applications:
- In the showroom on a display stand
- As a certificate on the wall
- As a sticker in the shop window
- On the back of your business cards
- Online as a button on your website
If your credit rating changes, you will receive a notification from us in advance. By submitting the relevant documents, we can reassess your company, potentially improving your credit rating.
During challenging times, there might be a decline in creditworthiness. The CreditBadge remains valid regardless of your company's credit rating. You decide whether you want to continue presenting it to your customers.
The CreditBadge can be terminated by sending an e-mail to ksv.infoauftraege@ksv.at at least 4 weeks before it expires.
Early termination can be taken into account, but in this case no aliquot refund can be made.
Remove the CreditBadge from your documents, showroom, or website to avoid customers accessing an invalid page.
LEI Legal Entity Identifyer (German only)
An LEI code is a 20-digit code according to the ISO 17442 standard. It was developed by the International Organization for Standardization (ISO) and is an important identifier that ensures transparency in financial transactions such as trading in shares, bonds or foreign exchange.