Withdrawal policy

Information on exercising the right of withdrawal

Right of withdrawal: You have the right to withdraw from this contract within a period of fourteen days without having to provide any reasons for such withdrawal. The withdrawal period is 14 days from the day of contract conclusion. To exercise your withdrawal right, you must provide us, KSV1870 Information GmbH, Wagenseilgasse 7, 1120 Vienna, tel.: 0043 (0)50 1870 – 1100, ksv.sa@ksv.at, with a clear statement of your decision to withdraw from the present contract (e.g. by postal letter or e-mail). You may use the enclosed withdrawal template for this purpose but are under no obligation to do so.  To meet the time limit for withdrawals, it suffices for you to send your notification informing us of your wish to exercise your right to withdraw from the contract prior to expiration of the time limit for withdrawals.

Consequences of withdrawal:

If you withdraw from this contract, we will be obliged to return without undue delay all the payments we received from you and no later than within a period of fourteen days from the day on which we receive your notification informing us about your wish to withdraw from this contract. For such withdrawal, we will use the same payment method that you used for the original transaction unless another method has been expressly agreed with you; in no case will you be charged fees for this withdrawal.

If you have asked for the services to begin during the withdrawal period, you shall be required to pay us a commensurate amount equivalent to the portion of the services already provided out of the overall volume of services to be provided under the contract until such time as you notify us of the exercise of your right of withdrawal with regard to the present contract.


Withdrawal form

(If you wish you withdraw from this contract, please complete this form and return it to us.)


KSV1870 Information GmbH

Wagenseilgasse 7

1120 Wien


Or send an e-mail to: ksv.sa@ksv.at


I/We (*) hereby withdraw from the agreement concluded with me/us (*) on the purchase of the following products (*)/the provision of the following service (*)


-Ordered on (*)/Received on (*): 


-Name of consumer(s)


-Address of consumer(s)


-Signature of consumer(s) (only for notification on paper)




(*) Delete as appropriate.