Accessibility statement - ksv.at

Compliance status

This website is partially compliant with conformance level AA of the “Web Content Accessibility Guidelines – WCAG 2.1” and the applicable European standard EN 301 549 V3.2.1 (2021-03) in accordance with Directive (EU) 2019/882 of the European Parliament, since not all requirements have been fully met. Any incompatibilities are listed below (see "non-accessible content").

In addition, several WCAG 2.2 success criteria have already been taken into account to improve accessibility beyond the minimum legal requirements. These include:

• SC 2.4.11 Focus Not Obscured – Focus indicators are always visible when using the keyboard and are not hidden due to other content.
• SC 2.5.7 Dragging Movements – Accessible alternatives are available for drag-and-drop actions.
• SC 2.5.8 Target Size – Interactive elements (e.g. buttons) have a minimum size of 24 × 24 CSS pixels.
• SC 3.2.6 Consistent Help – Help options and contact possibilities are consistently integrated.
• SC 3.3.8 Accessible Authentication – Authentication processes are accessible without purely visual or transcription-based challenges.

Non-accessible content

The content listed below is not accessible for the following reasons:

a) Non-compliance with the accessibility regulations

• Third-party component: Chatbot “Marie”
  The integrated chatbot is supplied by an external provider. Currently, there are limitations regarding keyboard navigation and focus visibility (especially when initially opening the dialog) as well as missing alternative text for the avatar. Efforts are underway to implement an accessible solution in cooperation with the provider.
• Editorial image descriptions
  New content is consistently provided with alternative text. Some older content may still lack proper or sufficient alternative text. Editorial corrections will be made over time.
• Non-accessible PDF documents
  Some older PDF files on the website are not yet fully compliant with the PDF/UA standard. In particular, they may lack tags, the correct reading order, or alternative text. Newly published PDFs are created in an accessible format when possible.

b) The content falls outside the scope of applicable legal provisions

Some content originates from third parties, especially embedded forms or documents provided by other organisations. Since these are not under the direct control of KSV1870 Holding AG, they fall outside the scope of Directive (EU) 2016/2102. Therefore, no reliable statements can be made regarding their accessibility.

c) Disproportionate burden

Some audiovisual content (e.g. embedded videos) currently does not include an audio description as required by WCAG success criterion 1.2.5 (Audio Description – Prerecorded).

The retroactive creation and integration of audio descriptions for certain content would constitute a disproportionate burden according to the Web Accessibility Act. As an accessible alternative, text descriptions providing equivalent information are provided.

Preparation of this accessibility statement

This statement was prepared on 17 June 2025.

The website was reviewed by external digital accessibility experts. The evaluation was based on a combined approach of automated analysis and manual testing in accordance with WCAG 2.1 and selected WCAG 2.2 criteria.

Website last reviewed: 17 June 2025

Feedback and contact details

The offerings and services on this website are continuously improved, updated, and expanded. We are committed to making them as accessible as possible.

If you encounter any barriers or require information that is not provided in accessible form, please contact:

KSV1870 Holding AG
Wagenseilgasse 7
1120 Vienna
E-Mail: ksv1870.marketing@ksv.at

We will do our best to respond to your enquiry within 14 days.

Enforcement proceedings

If you are not satisfied with the response from the above contact option, you can contact the responsible complaint department:

Sozialministeriumservice – Marktüberwachung digitale Barrierefreiheit
Babenbergerstraße 5
1010 Vienna
Austria
E-Mail: post@sozialministeriumservice.at